FAQ
Elf Town frequently asked questions and answers
General Questions
What if I am late/early for my time slot?
If you arrive late for the timeslot that you have booked, we will get you into the next available time slot. However, our capacity per show is limited so if the following slot is fully booked you will have to wait until availability arises. If you arrive too early, you may be asked to wait in the waiting area until your scheduled time for the journey. We ask that everyone arrive 10 minutes before their timeslot.
Can I get a refund for my Elf Town ticket?
Once a ticket has been purchased, the booking is non-refundable unless government restrictions forbid us from opening. In the event that you cannot travel or attend for any other reason including sickness, adverse weather, etc we would offer you a free date/time change to attend at another time or a voucher for the full price of your ticket that can be used at any future Elf Town experiences.
Is there parking available at Elf Town?
The parking at the RDS is not operated by or associated with Elf Town, however the RDS does provide parking for a fee of €10.
Why am I being charged for my baby?
As we have limited space per show, everyone who enters has a cover charge. Your baby will get to visit Santa and will also receive a small gift from him.
Can we take photographs?
You are more than welcome to take as many photos as you like throughout your experience at Elf Town. We do have a professional photography service throughout Elf Town available at €15 per photo or €30 for 3 photos.
Will baby changing facilities be available at Elf Town?
Yes, baby changing facilities will be available at Elf Town, just ask a member of staff for direction if required.
Are prams/buggies permitted at Elf Town Dublin?
Buggies/Prams must be left in your car. We can only allow prams in exceptional circumstances. We ensure that there is adequate seating in all areas for parents with babies and baby changing facilities are also provided. Elf Town remains fully accessible for those using wheelchairs etc.
How long should we allow for Elf Town?
You should allow approximately 75 minutes in general. This will begin at your scheduled arrival time.
Are you the same Elf Town as Elf Town Galway?
Yes, after 9 successful years in Galway we have decided to open a second location in Dublin!
What are the journey times for Elf Town Dublin?
Your time is included on your booking confirmation. Please arrive 10 minutes before your scheduled time to allow sufficient time for check in.
What do adults have to pay?
Due to limited space, everyone that enters has a cover charge. For safety reasons, we require all children to have an adult to accompany them.
How much are tickets?
Please check your preferred date to view pricing and availability on our booking page.
Is Elf Town wheelchair accessible?
Yes, Elf Town is 100% wheelchair accessible.
Are service animals allowed into Elf Town?
Yes, we allow service animals into Elf Town.
Travel Questions
Elf Town Dublin
Are parking facilities available at Elf Town Dublin?
The parking at the RDS is not operated by or associated with Elf Town, however the RDS does provide parking for a fee of €10.
How do we find where Elf Town is located?
Elf Town is located in the RDS .
Getting there
Irish Rail – Iarnród Éireann
InterCity Rail services run from 2 different Dublin stations: Heuston Station and Connolly Station:
Heuston Station has trains to and from to Ballina, Westport, Galway, Limerick, Tralee, Cork, Waterford, Portlaoise and Kildare
Connolly Station has trains to/from Belfast, Sligo, Dundalk, Kildare, Longford and Rosslare Europort. The Luas Red Line links the two stations door to door
Heuston Station/Connolly Station to RDS: please visit Transport for Ireland for options.
The RDS is linked to the train stations by the DART at Connolly Station. Connolly Station is linked by the DART service to Lansdowne Station and Sandymount Station both of which are approximately a 5-minute walk from the RDS.
LUAS – Dublin Light Rail
There is no direct route from the LUAS to the RDS. However, the LUAS connects at Connolly Station to the DART system that passes by the RDS. The LUAS stop at Dawson Street is approximately a 30-minute walk from the RDS.
Dublin Bus
The RDS is serviced locally by Dublin Bus from Dublin City Centre, with a number of routes:
4 From Harristown To Monkstown Avenue via Ballsbridge (Anglesea Rd.)
7 From Mountjoy Sq. Towards Loughlinstown/ Cherrywood via Ballsbridge (Anglesea Rd.)
18 From Palmerstown (Old Lucan Rd.) Towards Sandymount via Ballsbridge (Anglesea Rd.)
7a From Mountjoy Sq. Towards Loughlinstown
27X From UCD Belfield To Clare Hall Via RDS Ballsbridge
There are also multiple routes serviced to and from the nearby Donnybrook Road, Bus Garage on the N11 which is only 10 minutes walking distance from the RDS. They are 46a, 145, 32x, 39a, 41x, 7b, 51x, 66x and 67x.
For further information on local Dublin Bus routes visit www.dublinbus.ie
Sensory Experience Questions
What is the “Sensory-Friendly” Experience?
A “sensory-friendly” or spectrum inclusive performance is a production that caters to individuals with special needs and sensory conditions such as people living with ASD or associated conditions
The experience is modified to allow for more audience movement, staff and actors are trained to accommodate the needs of the sensory-friendly visitors!
How can I book tickets?
[Link Here]
When and where are these performances taking place?
[link dates and times here]
How much are the tickets?
[link prices here]
Who can I contact about the sensory-friendly performance?
If you have any questions or queries email us dublin@elftown.ie
My family member/client is deaf or hard-of-hearing. Will there be ASL interpreters at this performance?
Unfortunately, Elf Town will not have an ASL interpreter.
If my family member/client is not able to stay for the entire journey, will we be able to leave the building?
Yes, if the patron decides they cannot remain for the whole experience, they can absolutely leave Elf town early. Staff will be on hand to assist where necessary.
Are service animals allowed into Elf Town?
Yes, we allow service animals into Elf Town.
My family member/client is in a wheelchair. Can you accomodate us?
Yes, Elf Town Galway is wheelchair accessible. Please inform the box office of any mobility issues when reserving tickets.
Can I bring edibles, fidget toys, headphones or other items that help my child/family member stay calm?
Of course! We encourage you to bring any items that might make the experience more comfortable and enjoyable.
What changes will you be making to the production?
No loud music or abrupt sound effects with a reduced level of general noise. The script will be adjusted to accommodate sensitive ears and eyes.
Can people without autism or cognitive and physical disabilities attend this performance?
This performance is designed for people with sensory-input challenges and their families. Not only will the production be slightly changed to fit their needs, but also the environment will be different. The lights will be soft and gentle, with no flashing or intermittent settings.
We want to ensure all visitors and families enjoy a relaxed atmosphere at Elf town.
Who should attend this performance?
The sensory-friendly performance is designed for children and adults with sensory input disorders, autism, or other developmental, cognitive and physical disabilities and their families and caretakers.
We promise a fun experience for the entire family. An adult must accompany all children. We encourage caretakers and family members of children with special needs to attend.
How long should I allow to bring my family through the experience?
There is no fixed time to move through the sensory journey. Please feel free to take your time or move forward as is comfortable
