Booking Terms
Elf Town Dublin booking terms and conditions
Booking Terms
By clicking ‘Confirm Booking & Pay’ you agree to the following Elf Town Experience T&Cs Elf Town 2026.
By purchasing tickets for Elf Town, you acknowledge that you have read and agreed to be bound by these terms and conditions:
- Due to space limitations and fire safety regulations, prams are generally not permitted inside Elf Town. However, we will accommodate parents or guardians with specific needs upon request. Please contact us in advance if you require access with a pram. Adequate seating and baby changing facilities are available in all areas.
- Elf Town is fully wheelchair accessible. Some areas may require alternative routes (such as lifts), and our staff are always available to assist guests requiring accessible paths.
- Tickets are non-refundable unless cancellation insurance was purchased at the time of booking, or unless we are required to provide a refund under applicable consumer protection law (for example, if the event is cancelled due to government-mandated restrictions or other unavoidable circumstances outside our control).
- For any cancellations made after September 1st, 2026, the cost of the optional personalised invitation package will also be deducted from any refunds or vouchers issued.
- If you are unable to travel or attend for any reason — including illness, adverse weather, or personal circumstances — we will offer you a voucher less any non-refundable fees, which can be used for a future Elf Town event. You must notify us in advance of your original booking time in order to be eligible.
- The timing and sequence of the activities that make up the Experience is at the sole discretion of our management.
- We may from time to time have to remove or make unavailable certain attractions within the experience. We will only do this if there is a health and safety risk at that time.
- No alcohol whatsoever can be brought in from outside.
- Our tickets are sold on the following basis: Children up to under 13 months (Baby), from 13 months to 12 years (Child), from 12 years, Adults or Carers (Adult).
- There must be at least one adult and one child in each booking unless an adult is accompanying another adult who may have specific needs/learning difficulties.
- We accept no responsibility for the loss, theft, or damage of any personal belongings during your visit. Items are brought to Elf Town at your own risk.
- Parents must supervise their children at all times. Elf Town is not responsible for any injury or loss sustained by unsupervised children during the experience.
- All prices are quoted in euro and tickets must be used on the date and time purchased for unless written consent is given from the organisers.
- Tickets are not transferable or to be used for re-sale without the organiser’s permission.
- Tickets are not allowed to be used for competitions without consent from the organisers.
- Children under the age of 18 must be accompanied by an adult.
- We reserve the right to refuse entry or remove any person whose behaviour may pose a risk to health, safety, or the enjoyment of other guests.
- All attendees, including babies under 13 months, require a ticket as they occupy a designated space. Children and babies will receive a gift from Santa.
- Tickets must be retained at all times and submitted for inspection if required by an employee.
- Smoking or vaping is strictly prohibited anywhere within Elf Town.
- Photographs may be taken anywhere in Elf Town. All images and videos must be for non-commercial use only, although professional photos are available, at an additional cost.
- We do not supervise the taking of photography/recordings by other customers at Elf Town and so we cannot be responsible if you or any of your party (including any Child or Infant) is featured in any other visitor’s photograph or recording which is subsequently published or distributed in any form.
- You should be aware that we do take photos and make video recordings while you are in the Experience. We sometimes use certain images for promotional purposes. If you do not wish to be recorded or filmed, please make this known to staff at the location on arrival.
- Pets or animals of any kind are prohibited, with the exception of certified service animals.
- Only food and beverages purchased from Elf Town may be consumed here.
- Elf Town reserves the right to change, modify or cancel events. In this situation a refund or new booking will be offered.
- We will have no liability whatsoever as a result of changing, postponing, or cancelling the Experience including any personal arrangements or expenditure (including travel, accommodation, hospitality or other costs or expenses), loss of enjoyment, disappointment, emotional distress or any indirect or consequential loss, whether incurred by you or another of your party.
- We would always want your experience to be a happy and memorable one for you and your companions for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control. For example, the weather, or any part of the experience being closed due to circumstances beyond our control.
- While we aim to ensure a magical and enjoyable experience, we cannot accept liability for any disappointment or emotional distress arising from character interactions, acting styles, or performance interpretations during the Elf Town Experience.
- As part of the Elf Town experience, Santa may surprise children with personalised information provided by a parent or guardian in advance. While we make every effort to include these ‘Santa Secrets’ during the Grotto visit, we cannot guarantee the accuracy, delivery, or exclusive application of this information to a specific child. This personalised feature is offered as an optional enhancement and is not a core part of the experience. Elf Town accepts no liability for any disappointment or emotional distress caused by the omission, inaccuracy, or misattribution of such information.
- Any personal information you provide, including details submitted for ‘Santa Secrets’, will be handled in accordance with data protection laws and used solely to enhance your Elf Town experience.
- You must comply with all instructions from Elf Town staff at the location, plus applicable health and safety rules and any security requirements in place from time to time.
- In exceptional cases, our staff reserve the right to refuse entry to individuals to the Experience, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to create any health and safety or security concerns or considerably lower the enjoyment of other guests.
- You must arrive no less than 10 minutes before your booked ticket time. This is to ensure enough time to get your party checked in and ready for your journey.
- If you arrive very early you may need to wait for your entry time.
- For parties arriving late, we will try our very best to get you in on the next available slot but please be aware this may take some time.
- All discounts must be applied at the time of booking. Discounts cannot be applied retrospectively to existing bookings under any circumstances. It is the responsibility of the customer to ensure that the correct ticket type, including any applicable discounts is selected and applied at the time of purchase. Failure to apply a discount at the time of booking does not entitle the customer to a partial refund, credit or price adjustment after the booking has been confirmed.
- Personalised postal Invitations and Golden tickets will be sent by post. Contact us if you do not receive them and we can take appropriate action.
- Please note that CCTV is in operation throughout the Elf Town Experience.
- In the event of a Red Weather Warning issued by Met Éireann that affects Galway or Dublin during Elf Town operating hours, Elf Town reserves the right to cancel or postpone bookings for safety reasons. If Elf Town cancels, guests will be offered a full refund or the option to reschedule. If Elf Town remains open and a guest cannot attend due to the Red Warning, a voucher will be offered for the value paid, provided the guest notifies us before their scheduled entry time.
All Credit Vouchers issued on or after 1st July 2025 will retain their full value, subject to any deductions expressly outlined in these terms and conditions, for a period of 12 months from the date of issue.
By submitting this booking, you also agree to the Clear Bookings Terms & Conditions of service.
Payment Plan & Optional Cancellation Insurance Terms & Conditions
Thank you for choosing to visit Elf Town 2026.
The below terms and conditions are applicable to our ‘Pay Later’ option when purchasing tickets for 2026
Payment Plan & Optional Cancellation Insurance Terms & Conditions
Thank you for choosing to visit Elf Town 2026.
The below terms and conditions are applicable to our ‘Pay Later’ option when
purchasing tickets for 2026.
1. Who can use the ‘Pay Later’ option?
With the ‘Pay Later’ payment option, you can split the cost of your tickets into up to eight equal instalments. The duration of the agreement and the number of instalments that the total is divided into is at the discretion of Elf Town Management and may change throughout the course of 2026. Once you have selected the ‘Pay Later’ option and paid your initial instalment, the number of instalments agreed will not be changed.
2. How do I use the ‘Pay Later’ payment method?
At checkout, you’ll have the option to select ‘Pay Later’. If you choose this option, a 10% interest fee will be applied at the time of booking and included in the total cost, which will be divided into equal monthly instalments. Please note that your card issuer or bank may apply additional fees or interest in accordance with their own terms. Elf Town is not responsible for these charges. Any currency conversion will also be processed by your card issuer and is subject to their applicable rates and policies.
3. When will Stripe take my payments?
The ‘Pay Later’ payment method is processed by Stripe and is subject to Stripe’s terms and conditions.
Your first payment is required at the time of booking. The second payment will be automatically charged 30 days later, with any remaining instalments continuing at 30-day intervals thereafter. Payment dates are calculated based on the date and time your order is confirmed — that is, when you receive your Elf Town booking confirmation email.
4. Missed or Failed Payments?
If a scheduled payment fails, Stripe will automatically retry the payment after a short period. Continued failure to pay may result in your booking being cancelled and your tickets released for resale. Elf Town reserves the right to retain administration fees associated with managing the payment plan if you default on your payments. For cancellations made after September 1st, the cost of any personalised invitation package will also be deducted from the value of the refund or credit voucher.
WARNING: If you do not make your repayments we will, as a last resort, be forced to terminate your payment plan, cancel your tickets to Elf Town, and issue you with a credit voucher to the value of the payment which had been made up to the date of cancellation less any associated applicable fees (i.e. cancellation insurance, payment plan administration fees, invitation package).
5. Optional Cancellation Insurance
Optional Cancellation Insurance can be added to any Elf Town booking at a cost of €5.95 per booking. This insurance allows you to cancel your booking and receive a refund of your ticket cost, excluding booking fees, the cancellation insurance fee itself, any associated payment plan fees and other add ons such as personalised invitations. You may cancel up to 48 hours before your visit to receive a refund. If you cancel within 48 hours of your scheduled visit, you will be eligible for an Elf Town credit voucher instead.
6. What happens if I cancel my order?
Your cancellation is subject to the Elf Town’s cancellation policy:
- If you purchased ticket cancellation insurance at the time of booking, you may cancel your tickets up to 48 hours before your scheduled visit and receive a refund of all payments made, less the cost of the cancellation insurance and booking fees. Cancellations within 48 hours of your visit will be eligible for a credit voucher for the amount paid, less the cost of cancellation insurance.
- If you used the payment plan and purchased cancellation insurance at the time of booking, you may cancel up to 48 hours before your visit and receive a refund of all payments made to date, less the cancellation insurance, booking fees, and payment plan administration fee. Cancellations within 48 hours of your visit will be eligible for a credit voucher for the amount paid to date, less the cancellation insurance and payment plan administration fee.
- If you used the payment plan but did not purchase cancellation insurance at the time of booking, you will receive a credit voucher for the total amount paid to date, less the payment plan administration fee.
- If you did not use the payment plan and did not purchase cancellation insurance, you will receive a credit voucher for the full amount paid.
For any cancellations made after September 1st, 2026, the cost of the optional personalised invitation package will also be deducted from any refunds or credit vouchers issued.
